PSA Manager - Clinical Trials Permanent opportunityMilton Keynes - flex working Salary: Up to £60k base + bens ASAP Start OVERVIEW: Our client is an expanding healthcare organisation with a unique USP within the clinical trials industry. Due to continued growth they are seeking a PSA Manager to join their ranks. This opportunity is to support the Executive Director - Visit Management (ED - VM) with the management, day-to-day supervision and guidance of the Project Support Associates (PSA) as well as the delivery of Home Trial Support (HTS) studies. KEY RESPONSIBILITIES: Assist the ED - VM with development and rollout of visit management strategy.Create, maintain, and deliver training plans for direct reports.Set and monitor all direct report performance objectives. Perform annual performance reviewsSupport the ED - VM with PSA resource planning, recruitment and hiring.Mentor and train new staff members in PSA procedures and be a source of guidance and support ensuring that process is followed at all times.Act as a point of contact for the PSAs.Manage the delivery of HTS visits supporting and facilitating communications across multiple functions. Study start up Assist the ED - VM to identify appropriate PSA support for all newly awarded studies.Attend project kick off meetings to understand all new projects in detail before they become operational; identifying any potential areas of risk relating to visit delivery and working with the study team to produce risk-mitigation strategies.Liaise with Vendor Contract Management Team (VCMT) as required regarding issues regarding equipment or with vendors.Liaise with Research Nurse Managers (RNM) and PSAs to develop and agree HTS nursing supplies list.Responsible for the ordering of supplies as required and agreed with the RNM and for overseeing existing stock levels ensuring that essential stock items are always available. Act as a point of escalation where there are concerns or issues in relation to the Study Training process or timelines for nurse on-boarding to support home visits.Troubleshoot any issues relating to the creation of study visit schedules in SMART and allocate or revoke study access as required.Work with Project Management to ensure project plans meet study requirements and are up to date at all times. Ongoing study Provide support and oversight to the Senior PSAs and PSAs to ensure that pre-visit activities, such as receipt of the SRF from site in a timely manner and the receipt of an accurate POF, take place in line with company processes and procedures.Provide guidance and troubleshooting support where issues are raised with vendors, e.g. courier, equipment or nurse.Attend any study-related meetings where issues or concerns are raised in relation to visit management. Monitor the Issue Log to ensure that issues are raised and processed in line with company processes.Provide support to the PSA team where root cause analysis investigations are required Study completion Oversee the return of study equipment and other close out activities in line with Equipment Reports and study close out processes. General Liaise with the national and international RNM group via telephone, email and face to face meetings.When required, participate in non-project work on occasion such as process improvement or continuous improvement projects.May act as a subject matter expert (SME) for a process or system within Visit Management.Liaise with the national and international vendors to enable smooth delivery of services.Where appropriate, assist in the development and marketing of a home trial support services.Provide general study support as required.Escalate any team or project-related issues to the ED - VM.Complete corporate time sheets, expenses and mandatory training in a timely manner. SKILLS/EXPERIENCE REQUIRED: At least 5 years previous experience working in an office and/or healthcare environment, especially clinical research orientated.Degree level or equivalentA minimum of 2 years previous experience as a direct line manager. Skills & attributes IT skills - intermediate understanding of and ability to use Outlook, Word, Powerpoint and Excel and company systemsKnowledge of principles of ICH GCPConfident telephone mannerGood communication skills - written and verbalDesire and ability to acquire new skillsAble to work on own initiative and without daily supervisionDemonstrates enthusiasm and a desire to work as part of a global teamAct as a positive ambassador Due to the high volume of applications we receive we are not able to get back to everyone who applies. Therefore if you have not heard back from Experis within 7 days please assume that your application has been unsuccessful however we will contact you if suitable roles come up that match your skill set.