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Project Support Coordinator

  • Salary: £118 per day
  • Job type: Contract
  • Location: Dublin
  • Sector: Project Management
  • Date posted: 21/03/2017
  • Job reference: J360844A

Location: Dublin
Salary: €140e per day (Approx. €32,000 per year)
Contract Type: 12 Month Contract

PROJECT SUPPORT COORDINATOR

Alternative Titles: Project Co-ordinator, Project Support Admin, Service Delivery Project Support, Junior Project Manager

Our client a leading Telecommunications organisation is looking for a Project Support Coordinator to join their team based in Dublin City.

The successful candidate will be working as part of a successful project team helping to support and co-ordinate the delivery of the projects

Project Support Coordinator Key Responsibilities:

To be the owner of customer satisfaction and performance (time and quality) related to the end-to-end delivery process of an order.

  • To ensure delivers exceptional operational performance and customer service to its customers.
  • To deliver in the shortest possible timeframe whilst respecting customer requirements and thereby enabling early revenue flows.
  • To manage the end-to-end process including all involved parties in the delivery process to ensure day-to-day performance of service and customer satisfaction meets targets.
  • To perform and ensure a clear and complete End-to-End data-validation (including B-End site validation) with high quality and fast completion delivering a CLEAN order to the following process owners.
  • To be conscious of the impact of his/her quality of work on the succeeding process (downstream).
  • To check that the order to be delivered is in line with service assurance customer expectations for that site.
  • To manage the overall status of its order book and proactively and immediately identify, address or escalate issues impacting the delivery of an order.
  • To display strong and single ownership (and be visible) in front of internal or external customers (customer, project manager, sales) and show willingness to meet HQ-customer where appropriate.
  • To ensure customers (HQ) are very well kept informed of the progress of an order / a project.
  • To work in partnership with regional Sales and Project Manager (when existing) to understand Customer business and priorities.
  • To be able to translate Customer Dissatisfaction and Complaints related to ordering into service improvement plan restoring the satisfaction of the Customer.

Project Support Coordinator Key Requirements:

  • Clear demonstrable experience in customer service, preferably in telecommunication / ICT
  • Understanding of telecommunication principles is an advantage but not essential
  • Proven experience in managing complex processes and multiple suppliers
  • Proven ability to successfully steer and co-ordinate activities also in a complex and non-standard environment
  • Knowledge of quality management approach
  • Ability to understand, track and , if required, take corrective actions on erroneous developments of the delivery process
  • Capability to diagnose most common network failures is an advantage
  • Capability to validate technical service designs and to identify non standard as well as incompatible elements
  • Very Good conflict management skills
  • Understanding of performance management and reporting
  • Experience of working with management levels (customers, suppliers or internal)
  • Excellent communication & interpersonal skills
  • Be articulate and confident
  • The ability to build working relationships internally and externally
  • Ability to analyse problems and suggest method of resolution
  • Excellent time management skills
  • Be a team player
  • Self sufficient and self motivator
  • Ability to quickly learn organisations system and processes.
  • Deliver results
  • Attention to Detail
  • Continuous Improvement and Managing Change

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