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Project Support Coordinator

Expired
  • Salary: £28000 - £33000 per annum + benefits
  • Job type: Permanent
  • Location: Manchester, Greater Manchester
  • Sector: Project Management
  • Date posted: 21/08/2017
  • Job reference: J357308A

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Project Support Coordinator

Manchester - £32,000 - £38,000 + excellent benefits

We have an excellent opportunity with one of our major clients based in Manchester. As a company they have one of the largest IT Estates in the UK which is currently engaged with by several million customers per year.

The Project Support Coordinator will work within the team responsible for providing high quality IT services to the organisation. They will primarily be responsible for liaising with other team members, including interacting with managers of different areas of the organisation, presenting findings to stakeholders and higher management.

Responsibilities:

Manage incoming requests for change, new features, major upgrade or maintenance work from users

  • Manage the development and response to impact assessments and non-standard Service Requests for proposals requiring a proposed solution with cost and time estimates.
  • Develop and maintain appropriate delivery plans, schedules, dependencies and task tracking
  • Lead the production of service reporting on behalf of all Portfolios in line with agreed TSS and Live Services reporting cycles.
  • Manage the financial tracking, validation and assurance of third party invoices against agreed delivery schedules and performance levels.
  • Manage the Acceptance into Service and Release Assurance processes across all Portfolios including preparing for, and participation in, internal and external reviews.
  • Identify, manage and monitor specific measures and mechanisms by which benefits can be measured, and against what was predicted in the business case.

Essential Criteria

You will need to demonstrate within your application the following essential experience

  • Previously managed the technical service risks and issues processes on behalf of the teams
  • Background managing incoming requests for change, new features, major upgrade or maintenance work from users.
  • Experience of working with HR recruitment processes and employee on boarding.
  • Experience developing and maintaining appropriate delivery plans, schedules, dependencies and task tracking
  • Experience managing the development and response to impact assessments and non-standard Service Requests
  • Experience chairing management meetings
  • Ability to communicate at all levels
  • Knowledge and experience working with budgets and forecasting
  • ITILv3 Foundation

Desirable Experience

Working towards:

  • PRINCE 2
  • ITILv3 qualifications at Intermediate level; ITIL Managing Across The Lifecycle to be achieved within 12 months

For the candidate's relevant skills and experience the client is offering a competitive salary and package. If you would like to apply for this role please do so by following the link provided.

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