Accessibility Links

Project Manager - Customer Management Implementation

  • Salary: £45000 - £55000 per annum
  • Job type: Permanent
  • Location: City of London, London
  • Sector: IT
  • Date posted: 25/10/2018
  • Job reference: BBBH91355

Project Manager - Customer Management Implementation
Location: London

We are actively looking to secure an experienced Senior Analyst to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Purpose of Role:

Our client are seeking a Project Manager for the planning and managing of Journey NPS implementation into the business. The successful candidate will have responsibility for ensuring that tasks are completed to time and therefore budget and developed communication and diplomacy skills, with a strong ability to persuade and influence client and stakeholder relationships.

The Project Manager will engage with 3rd party suppliers, which involves the agreement, planning, timelines and quality of deliverables.

Key Responsibilities:

  • Demonstrable experience managing projects autonomously. Thorough understanding of concepts, procedures and application of project management and knowledge in other relevant subjects or disciplines (e.g. Six sigma and network management processes).
  • Evaluate complex situations using multiple sources of information.
  • Ability to use recognised project management methods and processes, depending on risk profile and governance needs.
  • Proven ability to apply relationship management skills and the ability to build client and stakeholder relationships at senior level.
  • Ability to lead teams on a portfolio of "small" projects.
  • Acts as lead change agent with ability to channel resources effectively internally, developing better delivery practice or ability to identify the change impact on the organisation, identify stakeholders and manage relationships, risk and engagement to deliver the project's outcomes successfully.
  • Impacts on the business through holding operational responsibility for planning, financial and budgetary control, end results and setting decision frameworks within the defined boundaries of a specific project.


  • 5-7 years' experience of leading on projects.
  • Experience of delivering significant products as part of major client programmes.
  • Experience of complex project delivery and relationship management as defined by the needs of the business, including customer, project team, project suppliers and other affected parties.
  • Demonstrable record of resolving issues that threatened to delay or seriously disrupt the project goals (resource, budget or stakeholder in nature).


  • Project Management Accreditation i.e. Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.

If you have the above skills please submit your CV in the first instance.

Similar jobs
View more similar jobs