Project Manager (Contact Centre Transformation)

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £50000 - £57000 per annum + benefits

  • Contact:

    Gemma Grayson

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Start date:


Project Manager - Contact Centre Transformation

We are actively looking to secure a Project Manager to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Key Responsibilities

  • Own and drive the successful implementation of all network design and build deliverables working with 3rd parties as required
  • Responsible for leading all requisite project governance activities, including proactive programme workstream deliverables status reporting and risks and issues management
  • Responsible for scope management and ensuring the application and approval of change controls as necessary (scope, timescales and charges)
  • Interface into the customer team leading proactive communications and stakeholder management

Skills Required

  • Demonstrable proactive project management skills and delivery within a client facing requirement
  • Demonstrable track record / experience in delivery across complex transformation programmes
  • Excellent communication and stakeholder management skills demonstrating adaptability to style and approach as required
  • Adapt to change in priorities while understanding and explaining consequences of those changes robustly underpinned through the agreement of defined change controls as required
  • Strong commercial acumen, understands the commercials within a delivery context

Experience Required

  • Experience of contact centre transformation delivery
  • Track record of excellent project management in complex and fast-paced client environments
  • Evidence of delivery of quantifiable benefits from a complex transformation initiative
  • Demonstrable ability to influence senior stakeholders across the business
  • Demonstrable business acumen and commercial experience / judgement
  • Demonstrable experience and capability to manage projects autonomously.
  • Thorough understanding of concepts, procedures and application of project management and a good knowledge in other subjects or disciplines, which are relevant to the content of the project (e.g. six sigma and network management processes).
  • Evaluate sometimes complex situations using multiple sources of information.
  • Projects may involve a higher element of risk to business and require ability to use recognised project management methods and processes, depending on risk profile and governance needs.
  • Must have proven ability to apply relationship management skills and to be able to build and own client and stakeholder relationships at senior level.
  • Third party suppliers may have to managed in terms of selection, deliverables, timelines and budgets.
  • Acts as lead change agent with ability to channel resources effectively internally developing better delivery practice or ability to identify the change impact on the organisation, identify stakeholders and manage relationships, risk and engagement to deliver the project's outcomes successfully

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via