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Process Engineer

  • Salary: £400 - £463 per annum
  • Job type: Contract
  • Location: Telford, Shropshire
  • Sector: IT
  • Date posted: 14/02/2018
  • Job reference: J377528A

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Skills: DeVops/ITIL Processes/Lean/ Six Sigma

Process Engineer (ITIL)

Location - Telford - Occasional travel to various client sites

Duration: 3 months

The division is transforming how it operates and needs someone to help review and redesign key processes:

  • Incident and Problem Management
  • Release Management
  • Request fulfilment
  • Continuous integration/continuous Deployment pipeline

A Proven background in designing and recording ITIL processes and have had experience working on a sizeable IT transformation project.

Confident facilitating and commanding workshops with varying levels of technical/managerial stakeholders, with the purpose to gather requirements and produce diagrammatic representations using CMMI Terminology and notation.


  • Identify current processes in need of improvement
  • Identify, organise and lead working groups of stakeholders to review and map new processes.
  • Scope new initiatives and design new solutions to improve process.
  • Use knowledge to recommend possible insertions of technology to support proposed new processes.
  • Map current roles to new process and make recommendations for possible insertions of any new roles identified.
  • Plan and manage approach to deliver the revise processes.
  • Drive and implement change to all staff on multiple levels within the delivery group and external stakeholders.

Essentials Skills;

  • Experience in a similar role, working across multiple functions within a software Delivery and support organisation.
  • Previously implemented similar requirements.
  • A working knowledge of DeVops
  • Lean/Six Sigma Certified
  • Strong Analytical skills; ability to interpret raw data and drive forward key decisions.
  • Experience working within Government departments.
  • Change management and implementation management techniques and approaches.
  • Project Management skills

If you have the skills required for this role please send your CV

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