Performance & Reporting AnalystLondon - £33,000 + Benefits We have an opportunity for a Performance & Reporting Analyst to join one of our reputable clients based in Canary Wharf. They are a leader in their field and are heavily involved with the regulation of the private security industry.Job Purpose Responsible for the collation and manipulation of operational data to inform performance and resource levels. The role holder will demonstrate a commitment to delivering an exceptional level of support and customer service improvement, as well as deliver the highest level of customer service in order to assist the organisation in meeting its objectives. Responsibilities: Creation, measurement and reporting of agreed corporate targets, service level agreements and performance indicators, across all customer operations unitsWork effectively with operational management to ensure performance indicators are metCollate and manipulate operational data that will contribute to management reportsCollate and manipulate data that will support the SIA's strategic objectivesProvide management with the information they require to task and coordinate effectivelyDevelop and collate root cause analysis reporting procedures to ensure effective working with our service providers;Conduct research into the private security industry to develop understanding of demand, economic impacts and other key influencesContribute and action improvement measures for service changesTo ensure an effective and efficient real time resource plan is in place, able to deal with service fluctuationsRelevant Knowledge, Skills and Experience:A high standard of written and verbal communication.Ability to use reporting tools such as Microsoft Power BI and SQLAbility to create complex reports with multiple data sets, complex visualisations and features such as drill-downs Ability to create complex advanced finds in Microsoft CRM using multiple related entities and nested criteriaIn-depth knowledge of Microsoft CRM including customisations and back-end workingExperience of gathering evidence, analysing information objectively and making decisions and recommendations to managers (essential).Demonstrable ability to quickly develop close working relationships with colleagues and use these relationships to obtain relevant information.Excellent IT skills. Please apply by following the link provided or contact Jonny Mills at Experis for further details.