We are pleased to offer you an exciting opportunity to join an award winning pensions administration fund business, leading a team of 20 staff across a high volume multi- site administration environment. You will be responsible for overseeing workflow & resource planning creating a high performing and development culture. This role will also require someone who can take a strategic approach to reviewing current business processes and systems, with a view to make any recommendations for development, looking at how the business can work more efficiently.The roleDeliver on SLAs and ensure work is processed on time.Address quality issues raised including driving audit action plansEnsure team targets are achieved and delivered.Assess & manage available resourcing levels to ensure there are sufficient resources to meet SLAs.Support local management to allocate work to individual staff members looking at the most efficient means of delivering the target with the available skill sets.Work with local management to maximise outputs & productivity by driving efficiency, strong performance management and staff development.Help drive the commercial culture of the business including proactive performance management.Constantly look at ways to deliver better service and drive business efficiency..Help the business understand any industry trends and best practices. The Person Experience within a pensions/reward/operational, task & service orientated business essentialStrong people leadership skills essentialYou will ideally hold GCSEs or equivalent including Maths and English at Grade C or aboveIdeally hold a recognised pension administration qualification and / or equivalent experience.Excellent communication skillsPossess a strategic, positive and creative approach to future ways of working Must be able to spot efficient process improvementsMust be able to fully understand the strategic business plan, operating model, business SLAs and targets to drive a constantly improving service for membersExperience working with workflow and diary management tools Able to create and produce data and MI in an easily understandable format Experience managing resources across a processing team This role is a great opportunity for you to work for a fast growing successful business who offer genuine career and personal development. To apply please send your most recent CV to Karen Ellis Today. Please be advised all applicants must have the right to work in the UK. Due to expected number of applicants, only successful applicants will be contacted.