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Order Processing Specialist

  • Salary: £200 - £230 per day
  • Job type: Contract
  • Location: Maidenhead, Berkshire
  • Sector: IT
  • Date posted: 24/07/2018
  • Job reference: J390109A

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Order Processing Specialist


Up to £230.00 p/d

This is a temp to perm opportunity after an initial 12-month contract

What will you be doing?

You will manage all aspects of order booking transactions on behalf of the new company in the Cisco order management system. You will drive execution of order entry activities to completion in a quality, timely, and correct manner.

Your activities will include

  • Driving order entry
  • Resolve mixed-order issues
  • Reviewing orders with the Do Not Book file and other new company business rules
  • Order notifications
  • Managing change orders
  • Order expediting
  • Viewing and reporting order status (daily reports)
  • Driving business decisions and escalations
  • Order/case manage reporting
  • Order Hold management
  • You will collaborate with and coordinate with cross-functional teams in the new company and Cisco, e.g. work with the account manager in case of RMA for credit, for manual order cancelation or order change.
  • You will understand and effectively navigate customers' and partners' order booking and entry process.
  • Effectively manage personal time and productivity. Maintain and develop existing and new customer relationships in order to optimize quality of service, business growth, and customer satisfaction.
  • Communicate, liaise, and negotiate internally and externally using appropriate methods to participate in and contribute to the development of an effective order booking and processing system.

Who will you be working with?
This position centres around the order intake process and requires relationships with a diverse group of internal and external personnel in the new company and Cisco in order to identify opportunities and ensure bookings are completed accurately and in a timely manner.
Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members, finance team and Cisco supply chain staff to meet business goals and objectives; using appropriate communication methods to establish relationships.

Who are you?

  • You are a self-starter and are able to execute order processing tasks accurately and timely, with a high sense of ownership.
  • You like to contribute to reaching outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support one's proposal.
  • You have a strong customer focus: resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
  • You are a critical thinker: identifying and understanding issues, problems, and opportunities; comparing data from different sources to address order booking challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.
  • A BA degree is preferred but not essential.
  • 5+ years of industry experience

What kind of environment will you be working in?

On May 1 2018, Cisco announced that a company backed by Permira Funds had entered into a definitive agreement to acquire Cisco's Service Provider Video Software Solutions (SPVSS) business.

Following the close of the transaction (expected before end Sep'18), the Permira Funds will create a new, rebranded company focused on developing and delivering video solutions for the Pay-TV industry. The separation from Cisco is expected to take many months and will create many new opportunities for bright talented individuals to participate in the process of establishing new systems & processes. So, if you want to work in a challenging environment where change is expected, then we encourage you to join us on this exciting journey.

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