Order Management Coordinator

  • Location

    Chalfont St Giles, Buckinghamshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Experis UK

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:



The OTR Order Management Coordinator ensures Order entry Quality and Integrity.

Key responsibilities/essential functions include:

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
  • Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
  • Provide an excellent level of service for our customers. Specifically when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
  • Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on OTD optimization.
  • Ensure orders validation, compliance and approvals before Order Entry.
  • Own and update timely key dates using local operating mechanisms and reports.
  • Daily follow up of customer credit documentation and inventory.
  • Give shipping and billing instructions in accordance with contracts terms and conditions.
  • Follow shipment, installation, application via reports.
  • Follow up on collections issues due to OTR.
  • Provide root cause on defect analysis.
  • Monitor and coordinate daily logistics traffic from warehouses.

Required Qualifications:

  • Experience in project management or order management.
  • Proficient user of Microsoft Office
  • Self-motivated and able to work independently as well as in a team
  • Able to manage a number of different tasks and manage competing priorities
  • Previous experience in administrative and/or order management role
  • Customer Satisfaction Oriented.
  • Team player.
  • Ability to use Systems and work in a matrix environment.
  • Good understanding of the OTR process.
  • Proficient at understanding how the Order Configuration process works (Oracle).
  • Good Product knowledge.
  • Excellent Verbal and written communication.