Operation Quality Team Engineer

  • Location

    England, England

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    James Concar

  • Contact email:

    james.concar@experis.co.uk

  • Job ref:

    BBBH108278_1565079010

  • Published:

    4 months ago

  • Duration:

    18 Months

  • Expiry date:

    2019-09-05

  • Start date:

    ASAP

  • Client:

    #

Operation Quality Team Engineer - German/French Speaking (Office 365 Migration, Azure, Data Analysis) - Remote/Reading - 18 Month Contract

My client, a leading global computer software company are looking to hire 2 Operation Quality Team Engineers to join them on an 18 month contract basis. The position can offer a competitive daily rate and will mainly involve remote working with some travel to Reading expected over the life of the contract.

Role Background:

  • The successful candidate will join a growing team based remotely with some work in Reading expected over the contract. The team is responsible for reviewing, inspecting, analysing, monitoring and reporting on the process effectiveness and delivery quality of the Playbook.
  • You will help shape the delivery model through guidance, coaching and observation as the team is designed to improve and maintain customer and partner satisfaction during the FastTrack deployment phase.
  • You will also be required to review customer calls and perform a detailed assessment of the participant execution against the playbook expectations.
  • Determine if the proper data was entered based on the assessed engagement as well as provide summaries of FastTrack process improvements based on assessments.
  • Analyse the data entered (notes, status, tasks, etc.) users and determine if proper information was entered based on guidance and expectations.
  • Communicate results of analysis to Program Managers and delivery team for improvement in following the Playbook.

Essential Experience/Skills:

  • Candidates should have a solid understanding of cloud and Office 365 migration and deployment processes.
  • You should be highly analytical and data driven as most of the position will involve the review of performance data to suggest improvements.
  • You should also be able to define and build the necessary tools to gather, track and measure key business data points.
  • You will need excellent communication skills as you will be working across various levels of the organisation including some direct customer communication.
  • Candidates should be fluent in both German or French and English as you will be working with customers communicating in both languages.