Job Title: Onsite Support Engineer
Location: Southampton
Duration: Six months initial, with potential for extension
Rate: Up to £200 per day via an approved umbrella company
Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)
If you enjoy being the go to technical support person on site and you thrive in a client facing environment you'll feel right at home here. Hiring for a reputed client, this is a hands on contract role at their R&D Head Office in Southampton, supporting a global account where your impact is visible every day.
What you'll be doing:
* Manage fault calls, service requests and planned changes within the IT support environment
* Provide "Smart Hands" support across on-site infrastructure needs
* Support and help operate the BAT "TechDeck", including:
* PC/Laptop builds
* OS configuration and setting up devices
* Active Directory administration
* Some hardware repair
* Tackle complex cases end-to-end, taking ownership from start to finish
* Build strong working relationships with end users, including VIP/Executives/Senior Management and their support teams
* Complete documentation and maintain accurate records
* Work closely to deliver deskside support across the site coverage window
What you'll bring:
* Confidence communicating with people at all levels and representing the client experience professionally
* Strong organisational and admin skills, with excellent attention to detail
* Solid deskside support capability
* Experience using service/support tooling such as S-NOW (or comparable workflows)
* Experience supporting Microsoft 365 and Windows 11 environments
* Asset management experience, with a process driven approach
* Comfortable producing clear documentation as part of your day to day work
* A willingness to learn AV support (desirable)
Apply now and let's talk.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
