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Online Support - Graduate (Excellent Career Prospects)

  • Salary: Negotiable
  • Job type: Permanent
  • Location: City of London, London
  • Sector: Infrastructure & Support
  • Date posted: 10/07/2018
  • Job reference: J384660A

Online Product Support Executive

Fantastic opportunity for a talented graduate or legal professional to join a global organisation. We are looking for a Product Support Advisor to work within a dedicated team to provide support and expertise to legal firms. You'll provide support for various Online Legal products within a dedicated support team. This opportunity has excellent career development prospects and people in this team typically progress to positions such as Product Specialist, Project Manager and Business Analyst within 1-2 years in the company.

What's on offer?

  • Competitive salary and overall package
  • Work for a globally established brand
  • High internal mobility, career development and training
  • Cutting edge legal technology

Responsibilities

  • Support customers with the tracking product and system troubleshooting queries.
  • Provide expertise on the product to stakeholders and clients
  • Provide customer training on content creation and system administration.
  • Support internal stakeholders such as Sales and Marketing teams.

Essential Criteria

  • 2:1 degree in related discipline
  • Excellent verbal and written communication skills
  • Ability to multi-task and work at pace
  • Ability to communicate higher level technical information to non-technical customers

Desirable Criteria

  • Experience supporting software products
  • Experience working in a legal department, legal technology, or general tech company
  • European language skills other than English

If this sounds of interest, please apply immediately, and a recruiter will be in touch. This is an opportunity not to be missed, working for a very large and well established organisation with fantastic career prospects.

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