On-site Technician (IT)

  • Location

    Kidlington, Oxfordshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Karen Mou

  • Contact email:

    Karen.Mou@experis.co.uk

  • Job ref:

    BBBH114284_1573641890

  • Published:

    about 1 month ago

  • Duration:

    4 Months

  • Expiry date:

    2019-12-13

  • Start date:

    ASAP

On-Site Technician - Kidlington - 3 Months

We are currently seeking an on-site technician to work with a multinational technology company.

As part of the role, you will provide technical support to their client, as part of service delivery and/or projects deployment.

This includes:-

  • Installation
  • Troubleshooting
  • Problem Resolution
  • Maintenance / Configuration
  • Supporting less experienced technicians

The role may include some mobile support, so flexibility to travel will be ideal.

Key Performance Indicators

  • Feedback from customers, Project Manager, Service Lines etc.
  • Proven track record working with product authority and external vendor support teams.
  • Proven track record of problem resolutions.
  • Successful solution designs implemented.
  • Evidence of sharing and re-use of knowledge.
  • Successful definition, implementation and conformance to processes.
  • Service level requirements met.
  • Response and resolution to escalated issues in a timely manner.
  • Problem ownership demonstrated.
  • Meets project deadlines and costs within own scope of responsibility.
  • Successful track record of leading small projects.
  • Errors with workarounds or fixes provided in a timely manner.
  • Successful track record of working with third parties.
  • Correct application of severity, impact and priority.
  • New business secured and successfully implemented.
  • Skills matrix up to date with products / systems/ technologies and techniques.
  • Contribution to product forums and working parties.
  • Up to date personal learning plan available.

A national security clearance or NPPV is required for this role but candidates not holding this level of clearance will be considered