On-site Technician

  • Location

    Bathgate, West Lothian

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £145.00 - £150.00 per annum

  • Contact:

    Kate Smith

  • Contact email:

    Kate.Smith@experis.co.uk

  • Job ref:

    BBBH112021_1570706219

  • Published:

    2 months ago

  • Duration:

    12 Months

  • Expiry date:

    2019-11-09

  • Start date:

    ASAP

On-site technician - Bathgate - 12 Months

Our client, a market leading multi-national technology company are looking for a Advanced on-site technician, to join them on a customer project based in Bathgate. The assignment is a 12 month contract and can offer a competitive daily rate.

Role Overview:

  • The role itself will be providing technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.
  • Responding to customer questions regarding operation and malfunctions.
  • Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
  • May be mobile or based on site at a customer building or campus.

Key Skills For This Role:

Candidates should be able to demonstrate prior experience of:

  • Technical Capability. Work within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
  • Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
  • Service Level. Recognizes opportunities to improve performance against Service Level. You will act as a point of escalation to resolve service delivery issues. Monitor performance through statistical reporting and analysis.
  • Project Work. You will work within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Customer Relationship. Establishes working relationships with customer's organization to deliver and enhance the service.
  • Problem Solving. You will take ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.)