Network System Administrator

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Kate Smith

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    5 Months

  • Expiry date:


  • Start date:


Network System Administrator

DV Cleared


5 Months

Role Purpose

  • The role holder is self-sufficient when resolving routine problems or enquiries across several products or technologies for multiple customers. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects.

Key Accountabilities

  • Technical Capability. Works within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
  • Business Awareness. Has a good understanding of the customer's environment and service delivery requirements to enable the delivery of the service.
  • Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
  • Problem Solving. Takes ownership for listening to and understanding the customer's problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Monitors performance through statistical reporting and analysis.
  • Team Working. Is a key team member, demonstrating personal leadership and initiative resolving issues and supporting other team members.
  • Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.

Essential Duties

  • Work in line with the existing Sys Admin based on customer site to facilitate extended Sys Admin cover 24/7.
  • Agree to provide Out of Hours cover as part of a telephone standby rota
  • Cover a range of standard tasks including Daily Checks, password re-sets, creating and deleting user accounts, troubleshooting issues and problems, regular infrastructure maintenance tasks and commissioning new devices
  • Undergo relevant training and briefings as required at normal base and other locations when necessary
  • Work proactively to support the Live Service in the transition from IMO to FMO

Desirable Skills

  • Defence sector experience
  • Previous work packages on the programme
  • Good verbal and written technical communications skills
  • Good problem solving and analytical skills
  • Windows and Juniper estate experience
  • Solar winds experience

DV Clearance required