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Network Support Systems Specialist

  • Salary: Negotiable
  • Job type: Contract
  • Location: Portsmouth, Hampshire
  • Sector: IT
  • Date posted: 13/08/2018
  • Job reference: J391435A

Systems Specialist- 5 Months- Portsmouth- Valid DV Clearance.

Role Purpose

The role holder is self-sufficient and has recognized specialist skills in supporting multiple products and systems for multiple customers to maintain the availability of the IT service delivered to end users. The role holder also delivers medium complexity work packages as part of customer implementation projects.

Key Accountabilities

  • Technical Capability. Works within a team as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
  • Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
  • Service Level. Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
  • Project Work. Works within a team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Customer Relationship. Establishes relationships with customer's organization to deliver and enhance the service.

The individual shall provide Level 3 (expert knowledge) Network support onsite and remotely to deployed sites.

Key Performance Indicators

  • Feedback from Customers, Service Delivery Management, Project Manager etc.
  • Technical Assessments.
  • Proven track record of problem resolutions.
  • Evidence of sharing and re-use of knowledge.
  • Successful production of documentation.
  • Successful management and implementation of changes.
  • Improvement/ enhancements to service delivery.
  • Meets and improves service level requirements.
  • Successful management of escalations in a timely manner.
  • Meets project deadlines and costs within own area of responsibility.
  • Errors with workarounds or fixes provided in a timely manner.
  • Percentage of customer problems resolved within required timescales.
  • Feedback from colleagues, team manager and other team members.
  • Contribution to service improvements.
  • Up to date personal learning plan.

Mandatory Skills Required:

Must hold one or more certification(s) in JNCP - ie JNCIE - SP, JNCIP - SP, JNCIS - SP, JNCIA-Junos

  • Minimum of two years commercial networking experience.
  • Strong, in depth knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
  • Strong in depth knowledge of networking hardware, especially from the Juniper family, Experience of network implementation work.
  • Working knowledge of ISDN, VPN, Broadband solutions.
  • Experience with network monitoring and troubleshooting tools

Desirable Skills Required:

Cisco Certified Network Associate.

  • Previous experience of network design.
  • ITIL Foundation or knowledge of ITIL processes.
  • Understanding of network security.
  • Wireless.
  • Firewalls.
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