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Network Support Engineer

  • Salary: £280 - £320 per day
  • Job type: Contract
  • Location: London
  • Sector: IT
  • Date posted: 07/07/2017
  • Job reference: J369491A

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Our client, a major networking provider require an experienced Network Support Engineer. The role allows remote working with occasional travel to client site.

The ideal candidate will have the following skills and experience:

* Cisco Nexus Products, including 5000, 7000, 1000V series
* Alternatives include any cloud/SaaS/Service Provider application account provisioning application, such as Vision OSS (VOSS), Ensim Unify, Microsoft Provisioning System (MPS), etc.
* Cisco ASR1k, ASR9k products
* Cisco Prime Collaboration Assurance
* Alternatives include any cloud/SaaS/Service Provider application for shared tenancy metering and monitoring.
Educational Background Recommended

* 4+ years experience in network engineering or a telecommunications support environment.
* CCNP, CCIP, CCIE or equivalent networking qualification is highly desirable.
* Excellent troubleshooting skills

The role will entail the following:

* Provide Network-level problem resolution, including troubleshooting on the entire Cisco network for complex and critical issues.
* Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
* Provide Software Referrals to address critical problems identified across customer's install base.
* Review and analyse trends and work with the High Touch Operations Manager (HTOM) in providing quarterly reports detailing corrective action plans, and other actions planned for the next quarter.
* Shorten the time to resolution during complex and critical situations by using knowledge of the customer network and their operations.
* Assist the FTS Teams, Technical Assistance Centre (TAC) and HTOM, on any specific matters which may arise in the delivery of the High Touch Support Services on their customer accounts.
* As part of a team of 7, provide 24x7 mission critical support to external customers.

Suitable candidates should submit their CV in the first instance.

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