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Network Support Engineer

  • Salary: £25000 - £35000 per annum + Benefits/Bonus
  • Job type: Permanent
  • Location: Abingdon, Oxfordshire
  • Sector: IT
  • Date posted: 27/10/2016
  • Job reference: J344781A
This vacancy has now expired.

Network Support Engineer - Cisco, Routers/Switches, Firewalls, TCP/IP, Network, Infrastructure, Linux, Windows, VMware, WAN - £25,000 - £35,000 + Bonus/Benefits - Abingdon, Oxfordshire

We have an exciting opportunity for a Network Support engineer to work within a large reputable organisation in the education sector on their Service Desk team. You will be responsible for a range of services, including managing clients connectivity and supporting their use of internet based applications. The team provides telephone support for this to 3500+ customers across multiple Regional Broadband Consortium's as well as individual 3rd party customers.

You will be expected to:

  • Resolve support requests from customers mainly by phone, but also email and on line
  • Deal with 3rd party network providers to resolve issues
  • Perform proactive monitoring
  • Continually improve the "first time fix rate" and develop knowledge in the team
  • Highlight and implement process and system improvements
  • Investigate and resolve, or minimise impact of repeat issues
  • Represent the client to the customers remotely, during product training and on-site visits
  • Provide Customer Education through documentation, direct interaction and pre planned training
  • Integrate new or enhanced products and services into the team
  • You will be working with:
    • WAN connectivity including ADSL/Leased line & routers and switches (typically Cisco and Juniper)
    • Internet products such as web based email, filtering, web conferencing, web site hosting etc.

You will provide support for the following:

  • Connectivity infrastructure, ranging from high-bandwidth backhaul circuits and related systems to ADSL customer connectivity.
  • Routers and switches (Typically Cisco or Juniper)
  • Firewalls and security devices (e.g. Cisco ASA firewall)
  • Application support for the IHG Product set (e-mail, web filtering, DNS, web hosting)

Apply Now!!

If you are looking to advance your career by working with a broad range of cutting edge technology, then please don't hesitate to apply now with a copy of your latest C.V.

You can also contact me directly at or 0161-924-3936

Network Support Engineer - Cisco, Routers/Switches, Firewalls, TCP/IP, Network, Infrastructure, Linux, Windows, VMware, WAN - £25,000 - £35,000 + Bonus/Benefits - Abingdon, Oxfordshire

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