Network Project Manager - Financial Services

  • Location

    London, England

  • Sector:

    Finance

  • Job type:

    Permanent

  • Salary:

    £45000 - £50000 per annum + Additional Benefits

  • Contact:

    Leah Lamonby

  • Contact email:

    Leah.Lamonby@experis.co.uk

  • Job ref:

    BBBH115316_1576064503

  • Published:

    about 1 month ago

  • Expiry date:

    2020-01-10

  • Start date:

    ASAP

Network Project Manager - Financial Services

Location: London (Frequent travel to Leeds and remote working available)

We are actively looking to secure a Project Manager to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Role Outline

The Project Manager will own small projects impacting one or more Business Units and will help drive business benefits in larger project workstreams. Delivering a package of work on time, within budget, managing issues, risks and dependencies successfully along the way.

The successful Project Manager will have experience working on previous network and voice transformation programmes and solid Customer Relationship Management skills.

Key Activities:

  • Work across the Clients divisions to achieve change and improvements in performance.
  • Manage project related changes that arise during the implementation phase and keep the customer informed of progress throughout the Project Lifecycle.
  • Liaise with relevant teams through change management activities. Understand the issues and dynamics of behavioural change on people, process and organisation.
  • Manage and maintain relationships with stakeholders at different levels, both within and outside the organisation
  • Responsibility for planning and managing the delivery of customer work packages.
  • Ensure that programme/project activities prioritise and deliver tangible qualitative and quantitative benefits (e.g. costs saved, or revenue increased, improved customer satisfaction, reduced lead times) that seek to maximise the total benefit/customer profitability
  • Articulate the benefits of work undertaken and quantify and minimise risks associated with changes to plan.
  • Set up and provide ongoing management of robust programme/project controls, methodologies and reporting measures as appropriate to the scale and complexity of the work i.e. change control, scope management, forecasting, resource management, budgeting and cost management, quality assurance, risk/opportunities and issues management.
  • Create and amend appropriate programme/project reporting, so progress can be captured and reviewed
  • Be responsible for Customer Satisfaction within the customer base - Act as the customers champion when managing their ideas, requirements and issues.
  • Build relationships with customers based on development of a shared vision.
  • Take responsibility for handling customer issues through to completion
  • Develop and implement the organisation and governance, roles, processes and tools to ensure effective management to meet customer and business deliverables

Essential Skills:

  • Experience of working on previous network and voice transformation programmes and Transformation of a contact centre
  • Experienced in the end to end management of small projects to deliver significant capabilities or products as part of major client programmes.
  • Budget responsibility for small projects
  • Must have developed the appropriate communication skills with a sound ability to negotiate internally and externally in significant client and stakeholder relationships.
  • Experienced in developing trusting relationships with stakeholders at senior levels, both internally and externally, in multiple complex programmes/projects.
  • Previous experience managing Customer expectations/satisfaction

Qualifications

Accredited (or equivalent) in a formal Project Management approach such as PRINCE2, APM, PMI. Additionally, ITIL qualification, Risk Management Qualification or 6 Sigma as appropriate.

Please submit your CV