JOB TITLE: Network Operations Engineer III CDS Location: Gatwick, London Salary: £45,000pa & benefits Clearance: Desirable, not necessary An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Network Operations Engineer III based on their customer site in Gatwick. This is a Full-time, permanent role working shifts to start ASAP. The role is paying up to £45,000 per annum depending on experience. Role PurposeRequired to work as part of a team providing Network Infrastructure support across a large client location. It is a shift position working both days & late nights, 7 by 24 as part of a shift team on a rotating pattern. The tasks will include (but not limited to):Network installations and support.Troubleshooting issues on all networking infrastructure.Being a primary point of contact for user issues and queries.Configuring and deploying network equipment.Adhering to strict policies and processes around security and data protection.Maintaining and managing the content and accuracy of the customer's asset database.Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.Creating and maintaining comprehensive and meaningful updates in the customer's ticket handling system.Ensuring the escalation process is followed and any issues are communicated appropriately to the company and customer management teams.Essential Skills: H P E Network preferably ASE or MASEOr Cisco equivalent preferably CCNP or CCNA or aboveProven networking backgroundExceptional customer service skills including the ability to simplify technical detailHighly organised with the ability to work in a fast-paced, structured manner to meet tight deadlinesConfident, collaborative working style and able to interface with people of all levels.Proactive approach to work activities & support of colleagues.Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.Knowledge of Cisco, Aruba Wireless, Palo Alto Network Device (firewall), Bluecoat Packet shapers, Inflobox, Fortinet Firewalls.Desirable Skills:Network Management: H P E IMCITIL Service Management FoundationExperience of IT incident managementFluke & other cable test equipmentFlexibility, Diversity and Inclusion We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. We are committed to equality of opportunity for all so even if you think you don't meet all the criteria, we would still love to hear from you. Our roles may demand some travel and flexibility to meet clients and to drive performance, but we have a culture of respect for professional and private commitments.