Multiple Language Speaking Junior Service Desk Support

  • Location

    Edinburgh, Scotland

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Lauren Clark

  • Contact email:

    Lauren.Clark@experis.co.uk

  • Job ref:

    BBBH110576_1570035531

  • Published:

    about 2 months ago

  • Expiry date:

    2019-11-01

  • Client:

    #


Multiple Language Speaking Junior Service Desk Support


My Edinburgh based client are currently recruiting for a number of positions. They are currently looking for candidates with additional languages as they deal with clients and vendors all over the world, especially Arabic and any Asian/ SE Asian languages. This is a Junior Service Desk Support position who will join the team on a permanent basis.

This is an excellent opportunity to join a technical business and to gain some great experience working in a technical customer support facing role.

The ideal candidate will have experience in a customer facing or telephone-based customer service environment and will be happy speaking to a high volume of candidates on a daily basis.

Key responsibilities for the role will include:
· Dealing with basic customer support queries around audio and mobile devices
· Escalating support issues when required
· Basic end user training for mobile devices
· Dealing with a high volume of customer calls

Any experience in other languages including Japanese or Mandarin would be advantageous.

Please note this role will involve shift work throughout the day and night.

In return my client are offering a competitive salary and benefits package along with the opportunity to develop your skills and experience in a supportive, technical environment.

If you are interested in hearing more about this position please get in touch with Lauren Clark on 0131 264 0126 or email at lauren.clark@experis.co.uk.