Multiple Language Speaking Junior Service Desk Support

  • Location

    Edinburgh, Scotland

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Lauren Clark

  • Contact email:

    Lauren.Clark@experis.co.uk

  • Job ref:

    BBBH110576_1573127833

  • Published:

    about 1 month ago

  • Expiry date:

    2019-12-07

  • Client:

    #

My Edinburgh based client are currently recruiting for a junior service desk support role. The successful candidate will join this growing team on a permanent basis.

This is an excellent opportunity to join a technical business and to gain some great experience working in a customer support role.

The ideal candidate will have experience in a customer facing or telephone-based customer service environment and will be happy speaking to a high volume of candidates on a daily basis.

Key responsibilities for the role will include:

  • Dealing with basic customer support queries around audio and mobile devices
  • Escalating support issues when required
  • Basic end user training for mobile devices
  • Dealing with a high volume of customer calls

Any experience in other languages including Chinese/Mandarin, South Korean or Arabic would be advantageous.

Please note this role will potentially involve shift work after the first 6 months.

In return my client is offering a competitive salary and benefits package along with the opportunity to develop your skills and experience in a supportive, technical environment.

If you are interested in hearing more about this position please get in touch with Lauren Clark on 0131 264 0126 or email at lauren.clark@experis.co.uk.