Microsoft Dynamics Specialist

  • Location:

    Manchester, Greater Manchester

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £250 - £300 per day

  • Job ref:

    11209_1570553672

  • Published:

    10 days ago

  • Client:

    Undisclosed Company

Microsoft Dynamics Specialist, MS Dynamics, Dynamic, CRM, Configure, Sharepoint, Office 365, Training, First Line Support, 1st Line, GDPR, Licensing Models,

Our client based in Manchester are looking for a Microsoft Dynamics Specialist to implement MS Dynamics CRM across a number of teams and provide a critical liaison between the team and a third party support contract.

Deliverables:

  1. Define and deliver a continuous improvement roadmap
  2. Work with stakeholders to identify initiatives, define requirements, prioritise, test and deliver outcomes
  3. Provide first-line support for all CRM enquiries
  4. Support Director of Communications by liaising with suppliers to facilitate achieving business outcomes
  5. Provide training to all CRM users
  6. Provide documentation on configuration, changes, security permissions etc
  7. Identify opportunities for reducing administrative overheads
  8. Review the existing licensing structure and identify opportunities for cost savings
  9. Configuring MS Dynamics to create entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting

Skills/Experience

  • Experience of a range of techniques to elicit and analyse information from stakeholders to feed into requirements shaping
  • Experience of configuring MS Dynamics to integrate with SharePoint Online and the Office 365 Suite
  • Experience of mapping contact relationship management needs and translating into MS Dynamics configuration eg entities, forms, fields, processes, business rules, task flows, process flows, templates, dashboards and reporting
  • Experience of training users in MS Dynamics including developing training materials
  • Experience of providing first line support for MS Dynamics and liaising with 3rd party suppliers for resolution of user queries
  • Experience of creating and administering user group accounts, security and access permissions for MS Dynamics
  • Experience of creating clear documentation to support knowledge share and business continuity for the permanent team
  • Awareness of GDPR in context of information governance of processing, storage and retention of personal data of both employees and external stakeholders
  • Experience of managing supplier relationships with 3rd parties
  • Understanding of MS Dynamics licensing models
  • Experience of balancing user needs with the art of the possible so that business teams optimize the benefits of using MS Dynamics
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