MI Analyst

  • Location

    Edinburgh, Scotland

  • Sector:

    Finance

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Kelsey Downie

  • Contact email:

    kelsey.downie@experis.co.uk

  • Job ref:

    BBBH113430_1571936405

  • Published:

    19 days ago

  • Duration:

    6 months

  • Expiry date:

    2019-10-24

  • Client:

    #

  • The role will focus on reviewing the workflow of customer journeys and the various teams and interactions that the customer will have contact with.
  • Background in reviewing data feeds, including working on workflow systems, will be beneficial.
  • The MI Analyst will then build a picture of the how various customer interactions are processed and resolved.
  • It's key that the MI Analyst is able to track and report on the various steps in the customer journey.
  • Tools used will be MS Access and Excel.
  • The ideal candidate will have a background in remediation, customer operations or 1st/2nd level risk.