Mechanical Technician

  • Location

    Atherstone, Warwickshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Andrew Pennycook

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    12 MOnths

  • Expiry date:


  • Start date:


Mechanical Technician
Market Rate
12 Months
Job Description:

· Works with moderate work direction, and can identify issues/problems but may need assistance in resolving.
· Worker to provide technical and product support, knowledge and advice for technical service, sales, customers, partner divisions, Original Equipment Manufacturer (OEMs) and dealer personnel within assigned systems and/or regions.
· Resolves complex technical problems which may require the use of nonstandard service techniques.
· Serves as a technical liaison between Field Service, Service Engineering, Independent Contractors, Hardgoods Electronic Support Division (HESD) Technical Assistance Center, Sales, OEM's, dealers and customer sites in resolving complex technical problems.
· Analyzes system performance data, reports on performance trends, and develops corrective action and preventative maintenance plans for systems within assigned area of responsibility.
· May be recognized as an authority on certain products.
· Coordinates site planning and installation activities.
· Provides user in-service and product orientation prior to turn over of system, and short-term user support after system turn over.
· Provides remote or on-site direction and diagnostic assistance to service technicians in resolving complex or unusual system failures.
· Develops service technicians through direct assistance, seminars, and involvement in emergency situations that may require the use of nonstandard service techniques.
· Maintains knowledge of current technology and new products through continuous education and participation in other professional development opportunities.