Mechanical Technician Atherstone Market Rate12 Months Job Description: · Works with moderate work direction, and can identify issues/problems but may need assistance in resolving. · Worker to provide technical and product support, knowledge and advice for technical service, sales, customers, partner divisions, Original Equipment Manufacturer (OEMs) and dealer personnel within assigned systems and/or regions. · Resolves complex technical problems which may require the use of nonstandard service techniques. · Serves as a technical liaison between Field Service, Service Engineering, Independent Contractors, Hardgoods Electronic Support Division (HESD) Technical Assistance Center, Sales, OEM's, dealers and customer sites in resolving complex technical problems. · Analyzes system performance data, reports on performance trends, and develops corrective action and preventative maintenance plans for systems within assigned area of responsibility. · May be recognized as an authority on certain products. · Coordinates site planning and installation activities. · Provides user in-service and product orientation prior to turn over of system, and short-term user support after system turn over. · Provides remote or on-site direction and diagnostic assistance to service technicians in resolving complex or unusual system failures. · Develops service technicians through direct assistance, seminars, and involvement in emergency situations that may require the use of nonstandard service techniques. · Maintains knowledge of current technology and new products through continuous education and participation in other professional development opportunities.