MDS - Managed Desktop / End User Technical Specialist

  • Location

    Solihull, West Midlands

  • Sector:


  • Job type:


  • Salary:

    £30000.00 - £40000 per annum + Excellent Benefits

  • Contact:

    James Warwick

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Start date:


MDS - Managed Desktop / End User Technical Specialist - Solihull - Permanent - £35,000 - £40,000 + Benefits

Managed Desktop, SCCM, Windows Server, Active Directory, End Point Security, Intune or Mobile Device Management experience

Managed Desktop Technical Specialists provide senior level technical support services to users and organizations for the Managed Desktop/ End User Service. As part of a dedicated team that ensures service requests are appropriately executed, the live service environment is operating correctly, the live service is being maintained correctly across the SIAM process model and supports Incidents (or post Incident reviews) as required by providing insight and practical technical expertise.

Managed Desktop Service (MDS) is an enabling ITS service providing centrally managed desktops, laptops, tablets and mobile devices to UK&E, Corporate and Secure users. You will have experience of supporting enterprise environments ( this environment is 4000 users and id likely to grow to 12,000 through internal changes) . ITS currently spends over £4m per annum on Managed Desktop Service (MDS) services across the UK&E and Corporate User base and this is expected to rise to £8m when the 12,000 users are migrated.

What we need from you

  • 3 years senior infrastructure experience in working with a managed desktop environment and windows 10 evergreen environments.
  • Strong experience with ITIL based working practices
  • Strong understanding of Active Directory and group policy
  • Knowledge of application packaging, windows deployment task sequences, OS deployment tools.
  • Knowledge of CES+ accreditation process, solution rollout to end users
  • Experience project implementation (desirable)
  • Experience of solution design (desirable)
  • Experience in working with VDI or virtual application (desirable)
  • Experience with MDM and mobile device management (desirable)

Technical Experience

  • Windows 10
  • Office 365
  • Microsoft SCCM
  • Microsoft Intune
  • Windows Server
  • Active Directory and group policy
  • Service Now
  • Symantec End point protection
  • HP hardware management

For immediate consideration and interview please apply now.