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Lync Engineer

  • Salary: £35000 - £45000 per annum + On Call Allowance + OT + Benefits
  • Job type: Permanent
  • Location: Portsmouth, Hampshire
  • Sector: IT
  • Date posted: 13/07/2017
  • Job reference: J370106A

Working for the UK's leading Engineering Support Services Organisation the Lync Engineer will maintain and monitor the group wide Lync infrastructure, encompassing Core Lync 2010, 2013, Skype for Business, Interactive Intelligence and Audicodes platforms. In support of these activities both capacity and performance management will also be a requirement.

The candidate should be able to demonstrate a strong track record working within a large estate with associated technologies in a BAU support and project capacity. The successful candidate should be eager to learn and able to contribute within the existing team.

Responsibilities

  • Designing, deploying and testing MS Lync 2010/2013/Skype for Business in telephony service configuration with ancillary systems such as gateways and PBX systems.
  • Monitor and maintain Lync 2010/2013 infrastructures to agreed operational standards
  • Call manager experience, ideally Interactive Intelligence or similar
  • Maintain all Lync computing management processes
  • Gateway admin and support on AudioCodes covering SBC and SBA, firmware updates ensuring lifecycle of devices are maintained
  • SIP and ISDN protocol knowledge
  • Microsoft Exchange unified messaging
  • VMware vSphere 6.x
  • Production of Operational and Technical Documentation to agreed standards.
  • Production of management reports detailing Lync performance and capacity trends
  • Providing assistance to fellow IT members within the 1st and 2nd line teams

Key Skills

  • Microsoft Lync 2010 Configuring (MCTS) or Core Solutions of Microsoft Lync Server 2013 certification (MCP)
  • Microsoft Lync 2010 Professional (MCITP) or Enterprise Voice & Online Services with Microsoft Lync Server 2013 certification (MCP).
  • Must have a solid foundation in documentation and installation through all troubleshooting aspects
  • Experience of deploying to large scale geographical dispersed sites (International)
  • Understanding of IT management processes

Technical & Specialist Knowledge

  • Enterprise Voice Lync 2010, Lync 2013 with full and Video integration
  • Solid AudioCodes gateway experience
  • Integration with of 3rd party applications (call/contact centre Interactive Intelligence)
  • Microsoft Exchange Server 2010/2013 Unified Messaging
  • SCOM 2012 experience with relevant exposure to SCOM Management pack in relation to Lync and AudioCodes
  • Windows Server 2008 R2/2012 R2 & Windows 7
  • VMware vSphere 6.x (not essential)

Security Criteria to be achieved:

MOD SC Security clearance

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