Lean Six Sigma Process Engineering Manager

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £500 - £600 per day

  • Contact:

    Andrew Pennycook

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


Lean Six Sigma Process Engineering Manager
6 Months
Lean Six Sigma Process Engineering Manager supports Customer Operations by identifying key Business Process Improvement opportunities and delivering a portfolio of improvements through process re-engineering and automation. The delivery of this portfolio of work results in augmented efficiency (including automation solutions), reduced cost, improved sustainability and maximized return on investment

  1. Generate ideas from multiple sources and mobilizes around these ideas to quantify their value, implement the improvements that add the most value to the business through both technology and process re-engineering
  2. Owns the operationalization of new features/ functions to ensure new client facing solutions scale & deliver first time right every time
  3. Governs the process from ideation through to implementation and control ensuring project progress is appropriately managed with benefits realized and signed off by the business
  4. Manages major programs and projects across customer operations in a way that adds rigor and transparency
  5. Recognizes and rewards best in class examples of driving the continuous improvement culture from our peers within Customer Operations COE's
  6. Leverages six sigma/lean capability
  7. Acts as a champion across Customer Operations to drive continuous improvement
  8. Works in collaboration with Project Management and Governance
  9. Ensures a close partnership with Performance Excellence capabilities around data exchange and KPI measurements
  10. Engages cross functionally with Technology on information exchange, requirement planning

Personal attributes

  • Excellent communication (oral and written)
  • Excellent presentation skills (both preparation and delivery)
  • Excellent interpersonal skills
  • Can do attitude; willingness and eagerness to learn, and drive to get things done
  • Ability to plan and work to tight deadlines in a fast-paced environment
  • Ability and willingness to take direction at short notice
  • Ability to assimilate complex / unstructured details and formulate recommendations simply and effectively with different audience
  • Resilient and resourceful
  • Values collaboration as part of a team but can operate independently
  • Demonstrates both creative thinking as well as rational / logical thinking

Essential Skills and Qualifications:

  • Degree educated
  • Process optimization experience (can have been informal as part of wider roles and responsibilities, but must be demonstrable if so)
  • Certified as a Lean / Six Sigma Black Belt with practical experience in large scale Lean Management along with practical experience in coaching, facilitation, Lean deployments and Lean projects

Desirable Skills / Preferred Qualifications:

  • Investment / Corporate Banking or Financial Services experience
  • Experience in management consultancy
  • Target operating model (TOM) experience
  • Process modelling experience
  • Robotics automation experience
  • AI and machine learning experience
  • Awareness of industry recognized process automation tool sets / capabilities
  • Keen interest in automation and innovative process optimization solutions

Stakeholder Management and Leadership:

  • Comfortable presenting to senior colleagues across the organization
  • Comfortable and confident to contribute to team discussions

Decision-making and Problem Solving:

  • Independently identifying analysis that is required and initiate where appropriate
  • Leverage own network, experience, and personal knowledge to source required information internally and externally