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Lead UX Researcher

  • Salary: £450 - £480 per day
  • Job type: Contract
  • Location: London
  • Sector: Other
  • Date posted: 27/04/2017
  • Job reference: J329627A

My client a large global financial services brand is looking for an experienced Lead UX Researcher on a 6 month contract. The purpose of the role is as a Lead UX Researcher, you will be expected to help build the user research capability across the workplace technology organization, promoting user-centered design principles and best practice aligned with the strategic objectives of the organization.

Key responsibilities

  • Lead UX Research work in an agile, fast moving environment throughout all phases of product development, in collaboration with key project team members, including UX designers, product owners, tech leads, developers, and product managers
  • Be a passionate advocate for the user, and ground ideas and design thinking in qualitative and quantitative evidence, by partnering with our UX team and stakeholders to incorporate customer insights and principles throughout the creative process
  • Create user research plans, persona's, usability testing stimulus, and UX training agendas alongside key user research tools and deliverables, with an emphasis on discovery, evolution, validation and measurement
  • Plan and conduct insightful and appropriate user research sessions based on actionable research plans and objectives using a variety of qualitative and quantitative methods
  • Analyze results from a variety of perspectives and lenses (e.g., interviews, focus groups, surveys, usability testing, data analytics)
  • Develop, plan and deliver UX Research coaching and training in workshop contexts in accordance with the organization UX strategy
  • Ensure user needs and problems are shared and turned into actionable product/service requirements that feed into prototype development and influence product direction
  • Ensure adherence to UX design best practices, standards and brand consistency
  • Contribute to decisions about tools, methods and approaches
  • Identifiy opportunities to adopt innovative technologies


  • 7-10 years UX Research experience promoting user centered design principles and conducting research into consumer and internally facing applications, websites and mobile experiences
  • Exceptional skills in problem solving, ideation and communication. You will be comfortable presenting findings and related design / business recommendations and customer insights to senior decision makers
  • Ability to deliver UX coaching and training to senior stakeholders and key decision makers
  • Strong portfolio showing breadth of UX Research work and approach
  • Experience working in agile teams
  • Demonstrable experience applying an agile mindset, embracing and pivoting with changes and feedback
  • Desirable: background in or experience with Digital Workplace, Employee-Facing Technology Products and/or Digital Customer Experience


  • Solid experience in UX Research
  • Solid understanding of the full User Centered Design process
  • Knowledge of multiple customer research techniques and an understanding of how/when to use them
  • Knowledge and/or experience working in agile product development and with agile teams
  • Excellent problem solving skills
  • Proven ability to manage multiple priorities and drive results in a fast paced environment with minimal direction
  • Superior relationship management, verbal & written communication skills
  • Possess an ability to create structure and definition in an ambiguous environment
  • Ability to talk with authority to current digital trends, with a particular focus on User Experience and Enterprise Technology


  • Bachelors or Master's Degree in Computer Science, Interaction Design, Human Computer Interaction or related field, or equivalent working experience
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