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Lead Technical Support Engineer

  • Salary: £37773 - £50364 per annum + Car, Pension, Medical, Life, Bonus
  • Job type: Permanent
  • Location: Dublin
  • Sector: Infrastructure & Support
  • Date posted: 19/05/2017
  • Job reference: J366905A

Location: Dublin West
Salary: €45,000 - €60,000 per annum Depending on Experience + Benefits (Company Car, Pension, Medical, Bonus, etc)
Contract Type: Permanent
Start Date: Up to 1 Months' Notice Period Accommodated
No of Positions: 2

TECHNICAL SUPPORT ENGINEER

Our client a leading Irish ICT organisation is seeking an experienced Lead Technical Support Engineer as well as a Level 3 Technical Support Engineer to join their team based in West Dublin

Technical Support Engineer Responsibilities:

  • Responding to service calls from end users as and when required.
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Provide extended support to staff that are off site as and when required
  • Assume full ownership and responsibility of all allocated issues ensuring they are dealt with promptly and professionally and satisfactorily concluded
  • Ensure strict adherence to SLA when dealing with issues
  • Work with other technical staff to ensure connectivity and compatibility between systems
  • Work with vendors/partners to resolve network problems

Technical Support Engineer ESSENTIAL Requirements:

  • 5 - 10 years of experience supporting corporate and SME networks at a Level 3 minimum
  • Current Microsoft certification - ideally MCITP (Server) or equivalent
  • Excellent customer relations and troubleshooting skills
  • Capable of installing Server 2012 R2, Hyper-V, Exchange, and Office 365
  • Fluent written and oral English

Technical Support Engineer DESIERABLE Requirements:

  • A current MCITP (Enterprise Admin) or the 2012 MCSE
  • Experience working in an IT Services Company
  • Other Microsoft certifications
  • Experience in SharePoint, Office 365, Azure
  • Networking experience
  • (VLAN's, Routing, Scanning), router, and firewall configuration (SonicWALL, Cisco)
  • Installing and migrating Windows servers
  • Hyper-V experience
  • Experience with Online Backup configuration and support
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