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Lead Software Asset Manager

  • Salary: £52969 - £62239 per annum
  • Job type: Permanent
  • Location: Croydon, Surrey
  • Sector: IT
  • Date posted: 08/08/2017
  • Job reference: J371804A

Lead Software Asset Manager

£52,969 - £62,239 + benefits

Croydon

An exciting opportunity has become available to work as a Lead Software Asset Manager for one of our high profile clients based in Croydon. This is a unique opportunity to join the Software Asset Management (SAM) team, where your aim will be to: manage the software licences for the central agreements and to assure the SAM function of the client's Service Integrators (SIs), ensuring best value for money whilst supporting their Strategic Design goals.

Role:

  • Be the Software Asset Management SME.
  • Owner of Software Asset Management (SAM) policies and procedures.
  • Provide support to the Head of Service Asset & Configuration Management in relation to the SAM; assigning appropriate SAM resources to ensure that standards and timescales are met, whilst demonstrating value for money
  • Ensure an effective prime integration role is provided, coordinating the delivery of all suppliers
  • Ensure customers obtain the best possible availability and performance from the client's delivered SAM services through effective and efficient management of internal and external service providers.
  • Ensure SAM services undergo continuous review to formulate improvements and remediation activities to enhance services and provide additional value to customers.
  • Engage with senior stakeholders across to promote Software licence compliance and gain early involvement with areas that impact SAM.
  • Provide a single SAM service across multiple environments, driving standards and economies of scale.
  • Clear understanding of the major pitfalls within the licence environment and be able to identify and mitigate the corresponding risk for the client
  • Continuously review services against SLAs to ensure they either meet or exceed performance targets and any potential conflicts or risks are understood and mitigated.
  • Act as an escalation point for service related matters, negotiating and managing conflict as necessary with suppliers, stakeholders and customers.
  • Take ownership and act as co-ordinator and mediator between business units and service providers regarding new developments, changes to existing services, contract renewals, means of delivery or business critical requirements
  • Lead service reviews and operational review meetings with suppliers (internal and external), whilst developing and maintaining effective service line supplier relationships.
  • Drive continual service improvements through the measurement and challenge of services and processes, tools and capability as part of Continuous Service Improvement (CSI) plan. Promote CSI to all stakeholders engaged in the consumption and provision of the end-to-end service.
  • Define and design management and service performance criteria to deliver clear visibility of operational performance and enable overall service reporting.
  • From both a Service Integrator and operational delivery perspective, ensure appropriate impact analysis for changes and review business mandates and supplier proposals as necessary.
  • Ensure any service risks are identified, logged, reported, managed and escalated as appropriate and in accordance with standard processes.
  • Ensure the creation, maintenance and enhancement of integrated common end-to-end IT service management processes are aligned with the industry best practice framework (ITIL) and adopted by all service delivery parties.
  • Ensure the transition of applications and services are managed from programmes and projects into the infrastructure estate
  • Think creatively, innovatively and strategically with an 'open' methodical approach towards change. Utilising past
  • Keep abreast of current SAM trends and the impact of changes within the industry that may impact SAM.
  • Experienced with reviewing Effective Licence Positions and managing vendor and internal audits.

Essential Criteria

  • Proven experience of managing a diverse portfolio of software licensing agreements across a large scale, complex IT estate
  • Demonstrable experience of building or leading a software asset management function through a challenging period of change and transition
  • Experience of preparing for internal or supplier audits
  • Excellent internal customer facing skills with the ability to engage with stakeholders at all levels as an advocate for the software asset management function, ensuring that this involvement is factored into all relevant stages of the service design and implementation process
  • Demonstration of a keen interest in the latest market trends and challenges in the software industry that may have an impact in both present and future states

Desirable Criteria

  • ITIL Foundation Certificate V3
  • Line management experience is highly desirable

If you would like to discuss this position further please do not hesitate to contact Ryan on 0161 924 3689.

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