Lead Service Designer (SC Cleared)

  • Location

    West Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £800 - £1200 per day

  • Contact:

    Harriet Hughes

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Client:


Our Client are looking for a Lead Service Designer (SC Cleared). They support a bespoke and operationally critical capability via in-sourced arrangements, own the SI and Design Authority functions, but want to move to a partially out-sourced service model. An experienced Service Designer is required to develop the partially out-sourced service model so it can be costed and competed.
Working On:
1. An evidence-based benefits, impact and risk assessment of candidate viable options for partially out-sourced service management models to include IaaS and a managed desktop service.
2. A detailed Service Map of the proposed service relationships and interfaces
3. Support to Client at an Industry event to apply Industry feedback to the options developed
4. Presentation to the customer of an evidence-based recommendation on the best viable option.
5. Estimated vendor support laydown/headcount forecast
6. Assistance in costing the risks
7. Optional tasks:
a. Assistance with the tendering process
b. Development of the service description
c. Business Change Management Plan


  • Expert understanding of ITIL Service Management Frameworks
  • A technology evangelist with a strong understanding of traditional on-premises environments
  • Working knowledge of data centres architectures, desktop systems and cloud hosting environments
  • Understanding of government security and accreditation process
  • Experience of working in an environment that handles sensitive data
  • Understanding of risk and risk management
  • Understanding of the MOD working environment
  • Fluency with commercial frameworks and government competition process
  • Skillset aligned to the Government's Digital, Data and Technology profession Lead Service Designer profile (see below)

Lead Service Designer (SC Cleared), Service Design, Service Model, ITIL, Expert, Service Management, Technology Evangelist, On-Premise Environment, Data Centre, Architecture, Cloud Hosting, Government Security, Accreditation, Sensitive Data, Risk, Risk Management, Outsourced, Commercial Framework, Government Competition, Government, Public Sector, Defence.