Junior IT Service Desk Agent

  • Location:

    Farnborough, Hampshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Benefits

  • Job ref:

    BBBH100847_1559831705

  • Published:

    13 days ago

  • Client:

    Undisclosed Company

A Junior IT Service Desk Agent is required by prestigious organisation in their Farnborough offices.

As the Junior IT Service Desk Agent you will be providing IT Service Desk support to both internal and external customers, covering software, hardware and mobile devices in a 24/7/365 environment.

You will provide 1st and 2nd line support via phone, email and face to face. Be responsible for IT call logging/ticketing within agreed SLA. Strong communication and interpersonal skills are needed as you will be dealing with people of all technical abilities and seniority levels.


What's in it for the Junior IT Service Desk Agent?

  • Working for a recognised company with an excellent reputation
  • Excellent benefits package including contributory pension, Life Cover, income protection and much more
  • Competitive Salary
  • Working in a company who invest in their team (including certifications & subscriptions)
  • Excellent Career Development opportunities
  • You will be working within industry leading teams and people


Essential Skills for the Junior IT Service Desk Agent:

  • Eligible for SC clearance
  • Service Desk experience OR hold or working towards ITIL or CompTIA certification
  • Strong customer service skills both via telephone and face to face
  • IT knowledge
  • Service Desk experience OR hold or working towards ITIL or CompTIA certification
  • Knowledge of ITIL
  • Flexible with ability to work 24/7/365 shifts



Desirable Skills for the Junior IT Service Desk Agent:

  • Hold ITIL Certification (Foundation v3)
  • Knowledge of Active Directory
  • Understand Networking
  • CompTIA A+ qualification
  • Support knowledge of Windows 10
  • Experience of supporting Office 365 is desirable



Company
One of the UK leading partners in Intelligence and National Security, Science and Technology that works on cutting edge research projects. A global organisation primarily established in the UK and the US, currently growing in international markets. They provide a wide range of services, such as technical, scientific and engineering expertise. This particular site provides scientific research and development and applies this to the commercial world making it viable for sale.

Company Culture
Currently staffed with problem solvers and analytically minded individuals, they pride themselves on being able to think outside the box. Passionate about technology and actively self-learn outside of core working hours, they are seen as some of the best minds in the UK.

If you have the essential skills, keen to work as an Junior IT Service Desk Agent and wanting to work for a company who invest in their technology and staff, then please apply via the link.

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