Junior Delivery Manager

  • Location:

    Brentford, London

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £35000 - £45000 per annum

  • Job ref:

    BBBH103056_1559317778

  • Published:

    20 days ago

  • Client:

    Undisclosed Company

Junior Delivery Manager - Project management experience, Strong Communicator

We are actively looking to secure a hands on and efficient Junior Delivery Manager to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose:

We require a Junior Delivery Manager to join the team here at Experis, working onsite with Europe's leading Entertainment company located in West London. Working within a small team of delivery managers, you will be responsible for managing the end-to-end delivery of communications campaigns for the client's stakeholders as well as supporting the delivery management team with some admin tasks.

Our comms campaigns currently include email, direct mail, outbound telemarketing, push notifications and SMS, each with slightly different delivery processes and considerations. We now sequence these channels in connected customer journeys, resulting in more complicated delivery management that requires robust processes to support it.

You'll be allocated comms campaigns each quarter and will engage with stakeholders to guide them through the delivery process, from kick-off meeting through to successful deployment and issue resolution. Excellent people skills are a must, you'll need to inspire confidence in all stakeholders and not shy away from difficult conversations.

You'll champion the process and SLAs we work towards, tracking performance against both, and flagging scope-creep, risks & issues as soon as they're visible. You'll understand the impact of risks & issues, and when it's appropriate to escalate.

Key Responsibilities:

  • Delivery Managing quarterly comms campaigns:
  • Facilitating and leading meetings
  • Maintaining up-to-date status awareness of each campaign and forward planning next steps
  • Maintaining all admin for each campaign
  • Following delivery process and pre-agreed SLAs.
  • Support wider DM team with ongoing admin
  • Provide cover for other DMs

This role will require the following skills and experience:

  • Education to degree level or highly relevant compensating work experience
  • Experience of using Adobe campaign or similar (desired, not essential)
  • Experience of delivery management (Customer Comms desirable, but other types of delivery considered).
  • Demonstrable evidence of project planning; tracking and managing dependencies and impacts.
  • Detailed planning and organisation, and ability to manage multiple projects concurrently
  • Highly collaborative, confident at building relationships and communicating to different stakeholders
  • Enthusiastic self-starter; positive, can-do attitude and able to hit the ground running.

Suitable Candidates should submit CVs in the first instance.

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