ITSM Implementation Lead

  • Location

    Solihull, West Midlands

  • Sector:


  • Job type:


  • Salary:

    £50000.00 - £55000.00 per annum + + bens

  • Contact:

    Mark Dawney

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


ITSM Implementation Consultant

Have you implemented ITSM tools including complimentary Event Management / Performance Management and Capacity Management tools, if so call me!! . The Tech Specialist must have ITIL qualifications and have managed complex technical IT implementation with multiple customers and 3rd Party Suppliers. MUST have solid relationship management skills, do not apply if you do not have it please. Ideally you with have implemented or migrated to Service Now but will considered someone with other ITSM tools. Ideally someone who has delivered to challenging SLAs / KPIs, a natural in front of a customer and someone who can manage demanding internal stakeholders. Anyone who has strong Stakeholder Management experience would excel in this role. At home managing project managers and business people as well as technical people. Any exposure to Shared Service environments would be of benefit. Please call mark to discuss on 0121 712 8719