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IT Technician/ Junior Support Analyst

  • Salary: £20000 - £26000 per annum + Benefits
  • Job type: Permanent
  • Location: Cirencester, Gloucestershire
  • Sector: IT
  • Date posted: 14/09/2017
  • Job reference: J373025A

We wish to appoint an IT Technician/ Junior Support Analyst to work within the training academy at RAF Lyneham. The role will report to the Learning Resource Manager.

Responsibilities:

  • Act as the site IT representative for the Defence College of Technical Training
  • Main contact for all IS requests or initiatives
  • Act as the site IT representative for Business Solutions
  • Provide support to the company and Authority IS projects and initiatives
  • Maintain an accurate record of IS hardware, co-ordinating regular audits to ensure information is accurate
  • Conduct regular checks against IS contract costs, taking appropriate action to address erroneous charges
  • Be the site Authorised Telecoms individual, liaising with Telecoms and O2 as necessary.
  • Provide technical advice and support to routine contract activity and future business
  • Troubleshoot and diagnose technical problems, implementing corrective action procedures within prescribed guidelines and escalating to other technical resources as appropriate
  • Assist in maintaining technical documentation related to policies and procedures
  • Attend relevant meetings and Working Groups

Key Skills:

  • Degree level qualification in IT based discipline - Essential
  • Desktop hardware and ancillary IT equipment experience - Essential
  • IT technical experience - Essential
  • Proficient in the use of Microsoft Excel - Essential
  • Strong troubleshooting and analytical skills - Essential
  • Ability to communicate effectively with both technical and non-technical users at all levels - Essential
  • IT Infrastructure Library (ITIL) certification - Desirable
  • SC Clearance - Desirable
  • Experience using Moodle or similar VLE (Virtual Learning Environment) - Desirable
  • Experience working within a MoD environment and associated security policies (JSP440) - Desirable

Security:

All candidates will be required to obtain UK MOD Security Clearance (SC).

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