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IT Technical Lead - Service Operations

  • Salary: Up to £35000 per annum
  • Job type: Permanent
  • Location: Birmingham, West Midlands
  • Sector: IT
  • Date posted: 09/01/2018
  • Job reference: J379458A

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IT Technical Lead - IT Service Operations - Birmingham

Up to £35,000 per annum + Great Benefits Package

My leading client is currently looking for a Technical Support Lead to join their growing team based in the West Midlands.

This is a varied role, which requires you to have a good IT technical awareness but more importantly to be able to take ownership, ensuring technology is fit for purpose, deliveries and resources are also managed across a number of internal and external customer sites.

You will be required to manage IT support resources, ensuring troubleshooting issues are thoroughly managed/escalated.

In addition to the above, it's important for this role that you have a strong stakeholder engagement /management skills (eg - attending client meetings, manage contracts and 3rd parties) and service skills (eg - experience in managing SLA's, incident management, good ITIL background/understanding).

This is a great opportunity for an ambitious service focused engineer who is looking for their next step within IT. This is an opportunity where you will have the autonomy to make decisions, lead a team and in return for your efforts be rewarded with a competitive annual salary, great benefits package and work for a company who has a fantastic culture and really invests in their people.

For more information, please apply directly and follow up with a call. First stage interviews will be looking to take place ASAP.

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