IT Systems Engineer / 3rd Line - MSP Background

  • Location:

    Warwickshire, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £35000.00 - £40000.00 per annum + £5K Car All

  • Job ref:

    BBBH121630_1588179752

  • Published:

    about 1 month ago

  • Start date:

    asap

  • Client:

    Undisclosed Company

IT Systems Engineer - "MUST HAVE" MSP Background

Stratford upon Avon

  • Client Site Installations
  • Virtualisation Builds & Implementations
  • Storage / Server Deployments
  • Customer Facing
  • Cisco Networks
  • Voice & Data Telephony

£35,000pa + £40,000pa + £5,000 Car Allowance + Pension + O/T + On-Call at £250 per month

Job Description:

Client are one of the UK's leading independent provider of IT infrastructure services, enabling users and their businesses to succeed. They are seeking to recruit an IT Support Engineer, who will report to the IT Service Manager, based out of their Stratford Upon Avon Office.


The successful post-holder will act as a technical resource within IT department and play a key role in implementing projects and helping maintain an existing customer base, it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented, adhering to ITIL best practices.


This is a genuine career opportunity for a talented 3rd Line IT Support Engineer / Technician experienced in Windows Server and Virtualization technologies and Layer 2 / 3 networking. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues.

Travel to customer sites will be required as part of the role so a clean UK driving license and own vehicle is essential.

Your key responsibilities will consist of:

  • Installation, configuration, maintenance, and support of infrastructure and systems
  • Offer expertise within the team for the resolution of all technical incidents and problems
  • Make a significant contribution in delivering continual tangible and measurable benefits and value in terms of improving customer service & satisfaction and operational efficiency, whilst reducing risk and operational costs to minimal levels
  • Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability, and efficiency
  • Instigate and orchestrate changes to infrastructure and systems, in line with change control processes
  • Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations
  • Support, coach and mentor the more junior members of the team, leading by example
  • Contribute with ideas and suggestions on continuous service improvement
  • Develop, produce and maintain IT documentation and following IT procedures as required Desired

You will require strong technical knowledge and understanding in these key areas:

  • Microsoft Server technologies; MS Server, MS Clustering, Active Directory Services, Group Policy, Windows Remote Desktop
  • Virtualisation technologies; VMware ESX Server, Hyper-V
  • Server Hardware: HPE & Dell Servers.
  • vSphere, HA, Citrix XenApp
  • Microsoft Azure, Office 365
  • Backup/Archiving technologies; Veeam Backup and Replication
  • Server Networking including TCP/IP, DNS, WINS, DHCP
  • Scripting knowledge (PowerShell)
  • Disaster Recovery, Replication and Recovery services
  • Storage technologies: SAN (HPE)
  • Experience supporting SME / Enterprise level infrastructures
  • Excellent analytical and problem-solving skills to achieve prompt resolution
  • Strong experience of incident and problem management including 3rd party service providers
  • Capable of managing concurrent projects
  • Solid operational understanding of service management standards and tools; ITIL V3 Foundation qualified
  • Industry recognised qualifications including but not limited to Microsoft Certified (MCSA, MCSE) and VMWare Certified Professional (VCP)
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