IT Systems Engineer - inc Service Desk 3rd Line

  • Location:

    Worcestershire, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £45000.00 per annum + Exc Bens & Training

  • Job ref:

    BBBH127149_1605256000

  • Published:

    21 days ago

  • Start date:

    asap

IT Systems Engineer - including Service Desk - 2nd & 3rd Line Support for MSP

Virtualisation, Storage, Cloud and Networking, Windows Server & Desktop Genealogy, Client Focused, Customer Service Ethic, Consultative DNA, Career Progression & Training.

This vacancy is a Systems Engineer role and not your normal "Service Desk" post and offers the successful candidate a lot more!

Flexible Hours / Work From Home - Warwickshire / Worcestershire

£35,000pa to £45,000pa + Pension + O/T + On-Call + Excellent Training

Package includes an excellent Training Program with industry specific Technical Certifications:

  • VMware VCP Certification
  • NetApp, NCDA, NCSE, NCIE
  • Cisco CCNA Certification

The base salary will increase based on the following achievements:

  • Increase of £1000.00 per annum for achieving VMWare VCP certification
  • Increase of £1000.00 per annum for achieving each of the following NetApp certifications : NCDA, NCSE, NCIE
  • Increase of £2000.00 per annum for achieving Cisco CCNA certification.

The role does also require the candidate to join the current out of hours support rota, that is based on a week on , once a month, this frequency would reduce as the team grows. However until the successful candidate has the required skills they will not join this rota. There is additional compensation for this based on how many weeks that month the individual has been on the rota.

Current work format is "Work from Home" as well as Office working as and when necessary however, if/when Covid guidelines relax, the WFH option will still be on offer, potentially 2 to 3 days per week.

The client are a leading independent Managed Service Provider of IT Cloud, Storage and Infrastructure Services for a UK wide client base.

Due to growth and an expanding client base, their IT Systems Engineering Function and Technical Service Desk Dept need to recruit a 2nd and 3rd Line IT Systems Engineer with the flexibility and capability to support their Service Desk.

Reporting to the IT Technical Service Desk Manager, this role requires an engaging, motivated, energetic, IT professional who is seeking technical progression.

Should you have the particular technical and personal attributes i.e. Excellent command of English and consultative telephone manner and be an active listener with empathy - this employer is heavily focussed toward personal development, growth and will invest in your career by offering a competitive salary as well an excellent Training Program with industry specific Technical Certifications for you.

This is a rare and genuine career opportunity for a talented IT Systems Engineer or an experience Helpdesk or Service Desk Analyst seeking progression, or ideal for a 2nd to 3rd Line Technician who is static in their current situation but needs to embrace change and break away into a more challenging and dynamic arena.

You will need be familiar and confident with Virtualised, Cloud, Server, Desktop and Cisco networking technologies. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues.

To apply for this post, you will be:

  • Highly proficient in MS Office 365,
  • Highly proficient Microsoft Windows Server / Desktop troubleshooting knowledge.
  • Knowledge of Virtualisation, Data Storage & Networking.
  • Highly proficient in solid IT Service Desk and Helpdesk level concepts.
  • Self-motivated, energetic, enthusiastic and dependable.
  • Excellent command of English and consultative telephone manner an active listener with empathy.
  • A high level of Client Service / Customer focus.

Strong knowledge or a good understanding in these key areas will be advantageous:

  • Solid operational understanding of service management standards and tools; ITIL V3 Foundation qualified
  • Industry recognised qualifications including but not limited to Microsoft Certified (MCSA, MCSE)

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