IT Support Technician - 1st Line

  • Location

    Manchester, Greater Manchester

  • Sector:


  • Job type:


  • Salary:

    Up to £25000.00 per annum + Benefits

  • Contact:

    James SpenceEvans

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Start date:


  • Client:


IT Support Technician - 1st Line, Active Directory, Service Desk, 1st line Technical Support, 1st Line Support,
Salary circa up to £25,000 (permanent)

My client, a leading library technology partner who are responsible for the provision of PC bookings, print management, wireless control and hosted services with unparalleled experience offering a range of innovative market-leading solutions to our customers are looking to appoint an IT Support Technician (1st line) to provide software support to its growing customer base.

What they offer:

  • Opportunity to work with latest technology
  • A positive working culture
  • Good salary, plus pension

Key responsibilities:

  • Dealing with customers and service calls to provide software support
  • Good analytical and problem-solving skills
  • Logging and prioritisation of calls in-line with existing processes
  • Providing remote support, configuration, documentation and administration
  • Escalating calls where appropriate to other team members
  • Providing regular updates to customers and internal staff
  • System documentation and Administration
  • Have excellent communication skills
  • Full Driving License

In return we'll need you to have some of the following:

  • Experience working in a 1st line or service desk capacity
  • You will work with customers to deliver quick accurate resolutions and a high level of customer service.
  • Be able to work as part of a team
  • Excellent communication skills
  • Good knowledge of Networks and Microsoft Operating Systems. Experience working with Microsoft Active Directory, Microsoft Windows Servers and Microsoft SQL would be advantageous.
  • A DBS Check will be done on appointment of the role.

If you feel that you have the pre-requisite skills, please click 'apply' in the first instance.