Accessibility Links

IT Support Team Leader - Service Desk, Desktop, Applications

Expired
  • Salary: Up to £40000 per annum + Benefits Package
  • Job type: Permanent
  • Location: Chester, Cheshire
  • Sector: IT
  • Date posted: 21/06/2018
  • Job reference: J384816A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

IT Support Team Leader - Service Desk, Desktop Support, Applications, 1st Line, 2nd Line, 3rd Line, Service Management, ITIL

Windows, Active Directory, MDM, ERP, Sage, Desktop

Salary up to £40,000 per annum

Chester

This established and dynamic organisation are seeking a professional and challenged IT Support Team Leader (1st Line, 2nd Line, 3rd Line) to support customers, manage incident response times and improve first line fix rates.

  • Support and manage the Support Team 1st, 2nd and 3rd Line across the Service Desk, Desktop Support and Applications Team.
  • Incident Management - meeting response times, reduce incident levels, correctly assigned to users and identifying improvements.
  • Collaboration -Infrastructure and Networking teams to identify trends, monitor performance and work with them to ensure SLA's are met.
  • Reporting - Complete weekly meetings, statistics and report performance/trends
  • You will need to have at least 3 years having completed a technical IT support role before moving into leadership. You must have a good technical understanding and have at least 18 months experience in a supervisory role.

This is a great opportunity to join a global organisation, where you will have the opportunity to develop and progress in your career.

For more information, please apply directly and follow up with a call.

Similar jobs
View more similar jobs