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IT Support Team Leader - Service Desk, Desktop, 2nd Line

  • Salary: Up to £40000 per annum + Benefits Package
  • Job type: Permanent
  • Location: Coventry, West Midlands
  • Sector: IT
  • Date posted: 13/04/2018
  • Job reference: J384816A

IT Support Team Leader - Service Desk, Desktop Support, 1st Line, 2nd Line, Service Management, ITIL

Salary up to £40,000 per annum


This established and dynamic organisation are seeking a professional and challenged IT Support Team Leader (1st and 2nd Line) to support customers, manage incident response times and improve first line fix rates.

  • Support and manage the Support Team 1st and 2nd line, across the Service Desk and Desktop support team.
  • Incident Management - meeting response times, reduce incident levels, correctly assigned to users and identifying improvements.
  • Collaboration - Working with Desktop, Infrastructure and Networking teams to identify trends, monitor performance and work with them to ensure SLA's are met.
  • Reporting - Complete weekly meetings, statistics and report performance/trends
  • You will need to have at least 3 years having completed a technical IT support role before moving into leadership. You must have a good technical understanding and have at least 18 months experience in a supervisory role.

This is a great opportunity to join a global organisation, where you will have the opportunity to develop and progress in your career.

For more information, please apply directly and follow up with a call.

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