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IT Support Specialist / IT Support Analyst

Expired
  • Salary: Up to £25000 per annum
  • Job type: Permanent
  • Location: Exmouth, Devon
  • Sector: IT
  • Date posted: 26/03/2018
  • Job reference: J382903A

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IT Support Specialist/IT Support Analyst

An exciting opportunity has arisen for an IT Support Specialist to join the Exmouth office of a leading bluechip organisation. You will join a small and established team of Support Analysts who provide software support to their tax and accounting customers.

The Role

Your day to day role will involve responding to customers in relation to installation, functionality and performance of supported products. You will identify causes and solve problems for customers and ensure that information gained from handling these support queries is promoted to the team's knowledge base to drive forward future success. You will maintain a strong general knowledge of IT and develop and maintain an expertise in the relevant supported products.

The Individual

You will be an IT professional with excellent knowledge of Microsoft technologies, having worked previously in a customer facing environment, ideally in a software support role. You will be a confident problem solver who can demonstrate the ability to multi-task and meet tight deadlines. A Microsoft qualification such as the MCP is desirable.

The position will pay between £21,000 and £25,000 depending on experience, plus benefits.

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