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IT Support Analyst/ BreakFix - Client Site Based

  • Salary: Up to £20000 per annum + Car + Bens
  • Job type: Permanent
  • Location: Durham, County Durham
  • Sector: IT
  • Date posted: 28/08/2018
  • Job reference: J391172A

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BreakFix IT Support Analyst - Durham - £20,000 + Fully Expensed Car

Toshiba, Lenovo, Acer, Dell, HP, Stone, Asus, Samsung, Desktop, PC, Laptops, Printers, Xerox, Lexmark, Samsung, Windows 7 & 10

£20,000 + FE Car + Laptop + Mobile Phone + Benefits

North East UK, Durham, Chester le Street, Washington, Sunderland, Seaham, Spennymoor

Established UK IT Solutions Provider urgently seeks a professional client facing IT Support Technician / Break-Fix Engineer for the Durham area.

You will possess previous experience in an IT Support Engineer role and have a clean driving licence, strong communication skills and a positive flexible attitude are essential to this role.

Your daily requirements will be to offer first class Hardware Support, Hardware and Software Installations, Break-Fix and Maintenance across Toshiba, Lenovo, Acer, Dell, HP, Stone, Asus, Samsung, Desktop, PC, Laptops, Printers, Xerox, Lexmark, Samsung, Windows 7 & 10, including some Windows Servers 2008, 2012, 2016 technologies as well as general Technical Support issues.

As a prerequisite for this role you will have a professional & committed customer facing ideal.
The successful applicant will take responsibility for the client's customer, fixing hardware faults on PCs, Laptops, and some Servers as well as software fixes to resolve.
Main Duties and Responsibilities:

· To diagnose and resolve software and hardware incidents, including operating systems (mainly Microsoft) and across a range of software applications.
· Working knowledge of Virtualisation and Microsoft Server and Client operating systems as well as various software packages including Microsoft Office.
· To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
· To accurately record, update and document requests using the IT service desk system.
· To install and configure new IT equipment.
· To resolve incidents and upgrade different types of software and hardware.
· To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
· Be willing to attend external internal training as necessary to keep up to date with the latest technology and internal system processes.
· To work within the relevant legislation, policies and procedures.

CompTIA certifications & MCP/MCSE qualifications are desirable but not essential.

DBS - The client will be required to apply for Disclosure Vetting prior to offer confirmation!

Should you secure this post, in return you will join a leading company that is experiencing growth, has a supportive and friendly environment, a competitive starting salary, a fully expensed company car.

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