IT Support Analyst - Batch Scheduling, BMC Control M, Veeam

  • Location:

    West Bromwich, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £26000.00 per annum + £1,500 On Call

  • Job ref:

    BBBH124059_1594734056

  • Published:

    25 days ago

  • Start date:

    asap

Technical Support Analyst - West Bromwich, West Midlands

Batch Scheduling, Replication, BMC Control M, Veeam, Backup and Recovery, Microsoft Technologies, MS Windows Security and Patching, WSUS, SCCM

£26,000pa + £1,500pa Out of Ours Bonus + Excellent Benefits Package

Financial sector specialists are seeking a strong technical presence to impact and enhance their current IT Support Team.

Based at the Client's West Bromwich HQ, you will need experience and skills across a number of technologies.

This is a highly challenging position which plays an important role in delivering key IT Services.

The role is responsible for the Batch Scheduling, Backup and Recovery as well as providing 1st Line Support of critical systems.

Skills & Attributes

  • Good understanding of batch scheduling and backup and recovery solutions, preferably BMC Control M and Veeam Backup and Replication
  • Experience of providing services based on SLA's and taking necessary corrective action to ensure agreed SLA's are met
  • Good understanding of Microsoft office products as well as a keen interest in IT
  • Experience of working in fast paced working environments
  • Excellent verbal and written communication skills
  • Strong prioritisation and time management skills

Key Responsibilities:

  • Provide first line support for any system or job failures during allocated shifts and outside of core working hours on a rota basis.
  • Make valued judgment based on knowledge and experience to ensure faults are resolved in a timely manner.
  • The jobholder will be responsible for prioritising workloads on shift without supervision and must ensure that all deadlines are met
  • Update manuals and procedures where needed and investigate job and equipment failures whilst ensuring to document their subsequent resolutions
  • Maintenance, development and configuration of batch scheduling and backup and recovery solutions.
  • Manage the distribution, installation and maintenance of Microsoft Windows Security patches across the Server estate.
  • Provide first line out of hours support for critical systems.
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