IT Support Analyst

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £25000.00 - £32000.00 per annum + Benefits + Pension

  • Contact:

    Jamie Myles

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:


  • Client:


I have an opportunity for an IT Support Analyst (Covering 1st Line Support & 2nd Line Support) for a globally established content production company in London. They have some of the world's top brands as clients throughout fashion, sport, travel, energy, technology and more! Which is why experience in a creative environment is an absolute necessity to us!

Key Features of this IT Support Analyst;

  • Support and maintenance responsibility for desktops, mobiles, printers & software. Support will also come into AV and video conference equipment in their meeting rooms.
  • Senior It Support analyst will need assistance in maintaining network, server and cloud based systems and services. This will include the New Starter Process.
  • 3rd Party liaison with suppliers.
  • Ensuring company's procedures and IT policies are compliant.
  • Create and update user documentation.

Technical Skills Essential to being our IT Support Analyst;

  • Mac OS x to High Sierra also known as 10.3.
  • Microsoft Office from 2016 forward in both Mac & Windows.
  • Experience in Adobe Creative Suite & Cloud.
  • Windows 7 to 10.
  • Desktop hardware upgrades & repairs.
  • iOS Devices. Both iPhone and iPad.
  • Large Format and multi-function network printing.
  • A.V Systems.
  • RIPs (Raster Image Processors)
  • Office 365 administration would be desirable.
  • Google Suite would be desirable.
  • Mobile Device Management would be desirable.
  • FreshService would be desirable.
  • TeamViewer would be desirable.
  • JAMF would be desirable.

If this IT Support Analyst (Covering 1st Line Support & 2nd Line Support) seems like the role for you please get in touch with me on - I'd be incredibly happy to discuss the full job specification in detail and register your interest. I look forward to hearing from you!