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IT Support Analyst - 1st/2nd Line

  • Salary: £30000 per annum + Benefits
  • Job type: Permanent
  • Location: Hounslow, London
  • Sector: IT
  • Date posted: 20/04/2017
  • Job reference: J361042A

IT Support Analyst - 1st/2nd Line - Hounslow

£25,000 over a 8 month FTC until the end of the year (with potential to extend into 2018)

Our leading client is currently recruiting for an experienced IT Service Desk Analyst to join their growing team, based out of their office in Hounslow.

Our client is a global organisation, with offices all over the UK. They provide services to some of the biggest names in the industry.

Reporting to the Service Desk Manager you will be responsible for providing 1st and 2nd line support and ensuring all customer calls are followed through and completed to the callers' satisfaction.

In order to be successful in your application, it's important that you have at least 2 years experience working within an IT Support/Service Desk environment and will be familiar with Windows Genealogy, MS Office, Exchange, Active Directory, Citrix, Office 365 as well as ITSM tools such as Remedy/Service Now. You will also be familiar working with bespoke applications and will have experience working to company process in order to provide support on these applications.

It's a fantastic opportunity for an ambitious individual that's looking for a new challenge with a company that can offer a new challenge with new technology and the opportunity to work some of the biggest and well-known brands in the industry.

If you're interested in this IT Support Specialist role, please click the link below or contact Denise Gartenfeld on 0121 712 8704. Alternatively, if this opportunity isn't for you but you know somebody who may be suitable, please get in touch with me, as you may be eligible for referral vouchers.

IT Support Specialist/IT Support Analyst/IT Service Desk Analyst/ IT Service Desk/ IT Support Technician

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