We are currently looking for an IT Support Analyst for a well-known creative communications business based in London. Focusing on client happiness & success combined with business intelligence, innovative creativity, content production and more. This business focuses their efforts in delivering customised solutions that really transform the way their client operates. Their clients are some of the biggest known names in the world & their accolades span several reputable areas. They look for someone to fit into their family and enjoy the phenomenal working environment including; free breakfast on the in-house café, gym discounts, pension contributions, cycle to work and much more! Also included is 28 days holiday, birthday off & regular social activities. We would like our IT Support Analyst to have; An IT Qualification or computing related background with some demonstrable experience in a similar IT role. Essential is supporting/troubleshooting both Windows (10), Mac & iOS devices.Experience in Active Directory account management, domain-based directory services and similar concepts such as Windows active directory and Azure AD.Knowledge & understanding of IP Network concepts including hands-on network troubleshooting.Office 365, SharePoint and One Drive management & troubleshooting.Experience troubleshooting anti-virus and software firewalls including other endpoint security controls.Experience supporting collaborative tools in a creative environment such as Zoom, Slack, Figma, InVision, G-Suite etc...Adobe Creative Suite troubleshooting and maintenance experience.The kind of person we are looking for in our IT Support Analyst is a technical minded individual with a great knowledge and passion for identifying and addressing problems, working simultaneously in an independent fashion and collaboratively. Someone who is personable and confident in employee on-boarding & can have patience with the non-technical individual. For more information please feel free to reach out directly to me on or respond to this advert with your CV and I'll reach out to you as soon as possible.