IT Support Analyst

  • Location

    London, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £45000.00 per annum

  • Contact:

    Jon Green

  • Contact email:

    jon.green@experis.co.uk

  • Job ref:

    BBBH118061_1580405108

  • Published:

    8 months ago

  • Expiry date:

    2020-02-29

  • Client:

    #


IT Support Analyst
IT Support Analyst - Canary Wharf - Legal Tech - up to £45k DOE + benefits

An excellent opportunity has arisen for an experienced IT Support Analyst to join a fast paced and high functioning IT Support team within a globally recognised, blue-chip organisation.

The IT support Analyst role is the primary technical service contact assisting customers to effectively utilise the organisations suite of cloud-based applications.

The role

  • Successfully work through and solve high complexity tickets by interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact
  • Manage a high volume ticket queue accurately and effectively
  • Provide technical training to junior support team members and cross functional teams
  • Gather customer information, research internal knowledgebase and documentation for known solutions, isolate causes and take restorative actions while minimizing disruption to the customer's business operation and document steps taken
  • Use internal resources as needed and escalate issues to technical team lead or manager
  • Interact with colleagues to resolve customer issues effectively and timely
  • Participate in team meetings and contribute suggestions and solutions to increase effectiveness.
  • Track inquiry resolution progress and where appropriate, actively call customers with a status update or resolution



Skills/ Experience Required

  • High proficiency in writing/changing SQL queries, relational databases, and stored procedures
  • Knowledge of XML, XSLT and web services
  • Exceptional customer service skills with expertise in troubleshooting and solving complex problems
  • Ability to multi-task and establish priorities
  • Willingness to learn new skills relevant to the job
  • Excellent organizational, time management, written and verbal communication skills



Please note, to be considered for the IT Support Analyst position, you must have unrestricted authorisation to work in the United Kingdom and you must be willing to submit to a background investigation, including verification of past employment, criminal history and educational background.

For more information on this position please forward your CV

IT Support Analyst
IT Support Analyst - Canary Wharf - Legal Tech - up to £45k DOE + benefits